Questions? Answers!

*Food Allergies

While we take caution and strive to keep a safe, clean kitchen environment, WE CANNOT AND DO NOT GUARANTEE NON CROSS-CONTAMINATION OF FOODS. We use a variety of products in our kitchen – examples but not limited to: peanuts, almonds, flour, etc. – If you or someone in your party has a food allergy, you assume all responsibility for any and all products purchased.

How To Order

New River Cakes strives to create the freshest cake products while maintaining the highest standard in creativity and and best overall experience. Due to the high demand for our products, we normally expect and appreciate at least a week’s notice in completing an order for a custom cake. Highly customized cakes, 3D cakes, wedding cakes and cakes that require fondant or other sugar-crafted sculpture, we recommend scheduling as soon as possible, with a minimum of 2-3 weeks’ notice. It never hurts to ask for short-notice and emergency orders, as we are often able to fit something in.

Payment

We accept Cash, Check, and major credit cards. We also accept secure Internet payments from our secure point-of-sale invoice system. While many cake products can be paid for when picked up, larger and custom orders do require a down payment. For those parents of kids at Virginia Tech and Radford University, we can help you make your kid’s day special! Contact us for details on delivery to our area schools.

Gratuity

Definition – “An overpayment made as a recognition to those who provide service beyond the expectation.” Just like other forms of “service,” New River Cakes designs and creates special custom products per customer. You can be assured that your order is prepared fresh and given the utmost attention. Tipping is standard in our industry, but is optional. Hey, Thanks!

Tastings & Flavors

For wedding cakes, we do offer tasting events at our Main Street Radford location. These events are free but must be scheduled in advance. We offer an easy, comfortable atmosphere where couples can indulge in the wonderful flavors that we can offer for your perfect day. See our wedding page for contact info.

Design & Decorative Elements

New River Cakes has the capability to design and create stunning sugar art. We can produce edible photos, 2D and 3D sugar art of characters, objects, cars and other vehicles, people, and sports-themed objects. Please understand these works of art are priced separately and priced by difficulty and amount of time to create. Oftentimes, we can provide and agree to a range of pricing for a custom, edible sculpture; and determine where the final output falls upon its completion.

Delivery

We do offer delivery, but is dependent on day and time, and our schedule. Please inquire per order for more information.